We demonstrate our values by how we work with our customers. Here are some of our internal rules developed since our founding in 1992. We thought it would be helpful to see how we think.
- OneVoice™ - Don't overwhelm customers with too many voices.
- Show Time - Be positive, calm and expeditious in solving problems.
- Don't Go There - Don't become part of the problem.
- Ask Questions - Who talks least, is most remembered.
- Lead - Anticipate questions. You own everything.
- We're a Team - Ask for help when overwhelmed.
- Be What We Teach - Live the skills.
- Accountable Always - Do what you say you'll do, always.
- Don't Spread the Pain - ? Limit challenges/issues to those who can address them.
- Solution Focused - Be proactive, adapt, react and solve the problem.
- Candor and Truth - We strive for both inside SNP and with our customers.
- Strategic Speed - Make sure your work is always better, faster, and smarter.
- Art of Discipline - Healthy structures provide freedom to create.
- Common Sense Prevails - Be flexible and consider the context.
- Make it Fun - People like doing business with people they like.
